Refund policy
Refund and Returns Policy
Returns
We want you to be completely satisfied with your purchase from The Loch Box. If you're not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.
To be eligible for a return, items must be:
- Unused and in the same condition that you received them
- In their original packaging
- Accompanied by proof of purchase
How to Return an Item
To initiate a return, please contact us at [your email] with your order number and reason for return. We'll provide you with return instructions and a return address.
Refunds
Once we receive your returned item, we'll inspect it and process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Please note that shipping costs are non-refundable, and you'll be responsible for return shipping costs unless the item arrived damaged or defective.
Exchanges
If you'd like to exchange an item for a different size, colour, or product, please contact us and we'll be happy to help arrange this.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the issue. We'll arrange for a replacement or full refund, including return shipping costs.
Contact Us
If you have any questions about our refund and returns policy, please contact us at [your email address].